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LivePerson, Inc. ( LivePerson , the Company , we , our or us ) is a leader in digital customer conversation. Over the past two decades, consumers have made digital conversations their primary mode of communication with others.
The business is unprofitable at the operating level (-32.29% margin). The thesis depends entirely on whether and when it reaches sustainable profitability.
Revenue declined 22.0% YoY. The question is whether this is cyclical or a structural shift.
Negative free cash flow of -$43M. The business is consuming cash, not generating it.
Profitability & Returns
Revenue (TTM)
$236M
▼ -22.0% YoY
Net Income (TTM)
-$62M
▲ +49.9% YoY
Op. Margin
-26.91%
▲ +26.3pp YoY
ROIC
-12.05%
▲ +11.0pp YoY
Cash Flow & Balance Sheet
FCF (TTM)
-$29M
▼ -5.6% YoY
Op. Cash Flow (TTM)
-$18M
▼ -101.2% YoY
Net Debt
$272M
Cash & Equiv.
$101M
5Y CAGR: -7.8%
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